JEO 20/46
//// Color Conflicts
Jaguar Interactive
Date received: 12/20/97 12:31 from slc221.modem.xmission.com (Curtis J.)
Subject: Telegame's response (re: IS2 label)
Here is the e-mail I received from Telegames in response to my query
about IS2:
We stated "color" label, not "full color" label. It has a color label.
We have some production overruns that will be sold.
Regards
Well, so there you have it! Ok...and black is a color and so is white,
but black & white generally isn't classified to be "color" last time I
checked.  So sure "technically" a silver label with black writing
could be construed as a "color" label- since silver is a color. Anyway
I guess this may explain why my last roll of "color" film turned out
to be just silver & black- heh heh! Good to know that IS2 *does* have
a color label afterall...I'm glad Telegames clarified this so idiots
like me would know.  ;)
Newsflash! This just in:
The Game Boy is a "color" system...hurray! Long live vomit green &
black!  ;)
Now I have a couple of questions for Telegames:
1) Why weren't B2K, Towers II & Zero 5 advertised as having color
labels?  (I kinda like the black and red version of "color" better
than the shrunken silver & black version...black and red at least fit
in with the Jaguar logo, etc...)
2) If Telegames is so confident that IS2 has a "color" label then why
did they feel like they needed to alter/delete the reference to a
color label on their order page? Interesting...
Finally since Telegames now admits that extra IS2 cartridges were
produced contrary to their previous assertations that only enough to
cover prepayed orders would be made, does this mean that "Limited
Edition Cartridge" will now be redefined as "there are a finite number
of them available as opposed to an infinite number of them?" Sheesh!
;) To be fair it's very possible that they may have had to order a
certain minimum number of cartridges and once they're gone, they're
gone, but based on Telegames seemingly less than forthright actions
about the IS2 cartridge recently I wouldn't be surprised at all to see
these "production overruns" last indefinately...
And for anybody that thinks I'm picking on poor Telegames who is doing
us all such a big favor out of the goodness of their hearts...
Consider that I payed a total of $76.49 for this baby, and I've been a
loyal Telegames customer for nearly a decade now- spending many
hundreds of dollars in the process. (I've bought every Jaguar/Jaguar
CD release they've ever made with the exception of WTR, and I was
doing business with them clear back when they were still actively
supporting the old Colecovision in a similar way to how they support
the Jaguar now...not to mention buying a bunch of their expensive
European SMS imports!) I've also recommended them to countless people
both on the internet (witness my plug for the IS2 cartridge back in
October on the newsgroups...) and in my previous experience as a
videogames retailer I sent many a potential customer their way. I'm
sorry to say that as of today I no longer feel good about recommending
them to anyone- receiving a tersely worded, technical, "we gotcha!"
type of response to a legitimate concern (with nary a hint of a thank
you for doing business with them to be found) is something that
certainly makes me feel a large degree of unease at the prospect of
doing any further business with them in the future. I believe customer
service should enhance the customer's confidence in doing further
business, not detract from it...
My right, my choice, flames cheerfully ignored...)
What follows is a copy of my original query to Telegames:
>Hi,
>
>Received IS2 cartridge in excellent shape today- thanks for the
>nice packaging, I appreciate it. =) I did miss the originally
>promised full color label though as stated on your web page at
>the time I prepayed for the game- that was one of the reasons I
>could justify the price of it. What happened? Also your web page
>gives the impression that IS2 cartridge is still available for
>order...is this correct? If so you might have some angry people
>who justified their purchase by it being a limited edition- as for
>me I'm just happy to have the cartridge, but I would appreciate an
>explanation on the label at least.
>
>In any case, thanks very much for your continued support of Jaguar
>and happy holidays!
>
>Curtis J.
... The sun isn't going down. The horizon is moving up.
--- JetMail 0.99beta22
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