-=> Quoting LORRAINE PHILLIPS to ROBIN ARNHOLD <=-
Hi, Lorraine,
 
 -> LP> I wrote a letter to the publisher Little Brown complaining about
 -> their book on Oka.  They never acknowledged my letter and I
 -> still don't know what really went on at Oka.
 
 -> I've found that letters to companies are rarely answered.  In the
 -> case of a publisher, I believe they might pass the letter on to the
 -> author or literary agent, but there's no guarantee on that.
 LP> 
 LP> I can understanding not wanting to respond to a griping letter.  I
 LP> imagine a publisher would be influenced by letters of complaint (re
 LP> what further titles to put out and who to hire/not hire), especially
 LP> if sales weren't good.
You should see some of the letters we have to answer at work.  'Griping'
would be a very mild description, indeed, although several of our in
boxes are referred to as gripes.  There have been many occasions when I
secretly wished I could start a reply with 'Look, jerk...'.  :>
In the private sector, things are very much driven by what sells.  I
presume that applies to publishing houses as well.
 
Take care,
Robin
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