Charles Dewar wrote in a message to Joe Frankiewicz:

 CD> From: JOE FRANKIEWICZ   To: CHARLIE VANDERFORD   Date: 05-30-96

-> I called USR yesterday and was given an SRO# to return the modem for
-> an EPROM change.  According to USR, that's the only action that will
-> fix the V.Everything after trying to flash the 4/29/96 code.
-> Although, some folks in my PCUG have been successful, others have
-> not.  My recommendation is NOT to attempt flashing this faulty code
-> in your modem until USR corrects the problem.

JF>The 4/29 SDL is not "faulty".  An error 27 (block erase error) is
JF>caused by a defective/broken flash ROM chip.  The only remedy for a
JF>hardware failure of that nature is replacement of the chip at the
JF>factory.

 CD> And I think it sucks a big one that USR will not pay postage on the
 CD> return and/or send a replacement modem so that we don't have to
 CD> wait an "average of 10 days" for repairs.  What's happened to US
 CD> Robotics that caused them to let customer support slide?

Don't be so hasty to condemn, Charles.  I'd advise you to be patient and
watch for an "official" announcement from USR.

                                   - Bob
Internet  : bob{at}juge.com

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