Floyd Drennon wrote in a message to Bob Juge:

 FD> They at least owed it to the users to announce this beforehand. 
 FD> It's a piss poor practice to just dump this on people.

Dump what?  A defective run of parts?  USR wasn't aware this would happen,
Floyd.  Do you think they diabolically produced defective modems so they
could subject unsuspecting users to having them crash during a future SDL
load?

 FD> This is the worst example of customer support I've seen in a long
 FD> time. 

I'd like to know how you would have prevented it.  None of the beta testers
had defective units, and apparently the ones used in USR's DQ testing labs
were OK too.

                                   - Bob
Internet  : bob{at}juge.com

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