Monday March 03 1997 00:23, Tim Pendleton wrote to Mike Shannon:
 TP> You claim that you have products which you advertise in stock.
We claim to have approximately 98% of listed titles in stock, which is true. 
The more popular ones like the Linux sets go in and out of stock more 
frequently than less popular titles.  As I type this, they are in stock.
 TP>   Yet, I
 TP> have still not received the INFOMAGIC LINUX CD/BOOK set which I
 TP> ordered
 TP> on 2/7.  Even though you indicated that it would be shipped last week:
It shipped to you on 2/25/97 as I promised.  When it arrives, you can check 
the postmark if you doubt me.
 TP> No package yet!  What makes it worse is that you charged my credit
 TP> card
 TP> for shipping on the product, on 2/7,  even though it was out of stock,
We charged your credit card for the other titles you ordered (Arsenal 8 and 
the freebie CD), along with the shipping charges for the entire order at one 
time, that is correct.  We did not charge you for the Linux set until it was 
shipped on 2/25.  This is standard practice.  Most people do not like the 
notion of being charged a separate shipping charge for backordered items, 
which is why we only bill you *once* for shipping and handling, and 
*individually* for backordered items.
 TP> What is the current story Mike?  Did your dog eat the back order file?
  No, I wish I could blame it on the dog.  You should be seeing it 
oon.
Again, I'm sorry we could not deliver this title on time, but they have been 
in very short supply (typical for this set), and demand exceeded our supply.
Later,
Mike
--- GoldED/386 2.50+
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