From: Steve Ewing 

On Mon, 26 May 2003 00:50:32 -0500, David Blair  wrote:

> I hope they're better with DSL than SBC. Those people were frighteningly
> incompetent. My neighbor's gerbils have a better level of competency.
>
> I've never encountered such a level of uttern ineptitude, incompetence,
> and
> sheer inability to accomplish to basics before. And when they weren't
> being
> incompetebt, I was catching someone lying.

We are SNET here in Connecticut (Southern New England Telephone), which was
aquired by SBC: SNET has a near-monopoly on the phone market here, and so
we (the ISP I used to work for) dealt with then constantly.  As phone
companies go, having also dealt with Verizon and such, SNET was pretty
good: but now it is in the SBC downward spiral.  Their DSL circuits (and
frame-relay) are handled by ASI, which AFAIK is another SBC subsidiary: I
always got good results from their techs: they *wanted* to get it working;
but then, I was dealing with the level-two and -three techs and not the
front lines, plus I know how to get along with them.  The guy that replaced
me has them foaming at the mouth: they hate each other (hee, hee, hee).

I am on my old company's DSL now, with a SNET-provided circuit but routed
to the company's network via an ATM circuit: our network internally is
noticeably faster than theirs.

--
Steve 
http://www.qmss.com/~sewing

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