On Wed 05 Nov at 19:26 Craig Ford (1:106/2001) wrote to Arthur Marsh:
 AM> Telebit have not given me any constructive advice for a 
 AM> paid incident, although obtaining details via email, 
 AM> apparently giving my reported problems of excessive 
 AM> retrains with Hayes Optima Business modems and GDC 
 AM> FastPro II modems a low priority. The Australian 
 AM> distributor whom I originally purchased the Telebit 
 AM> Fastblzer 8840 from NEVER gave me any technical 
 AM> support.
Scott Bair of Cisco/Telebit has done some testing with the GDC FP2 since 
en.
 AM> General Data Comm have promised to examine the issues I 
 AM> raised, but have yet to put me in contact with someone 
 AM> who really knows their product. 
Paul Simpson of GDC in Sydney who at least has an Electrical Engineering 
degree has been working on this too and admits that the Motorola Codex 3266 
are his personal favourite.
 AM> Hayes Australia have given a few small suggestions, 
 AM> which didn't help. 
 AM> Motorola ISG did supply me with the reference guide for 
 AM> the 326X Fast free of charge, but ceased supporting 
 AM> their product when they pulled out of the Australian 
 AM> market without the promised firmware upgrade to support 
 AM> 33600 bps operation.
Although Motorola ISG are retaining their high-end modem business.
 AM> Where does one go for a decent modem with good support? 
 AM> USR are out of the running with their lack of timely SDL 
 AM> releases for the Australian market. 
 AM> I haven't checked whether Bay Networks still sell 
 AM> Penril modems though... 
 CF> I understand your frustration, but I can't say that I am 
 CF> surprised. Few of the traditional "high-end" vendors are 
 CF> expending resources to support single point dialup devices 
 CF> for POTS service, as it is a market that is slowly moving 
 CF> toward extinction. 
True, but when such vendors refuse to work through interoperability issues 
with other vendors the individual modem purchaser is sunk. One ex-Telebit 
employee who is now working for a Telebit distributor indicated that they'd 
give a refund rather than work through interoperability issues with another 
manufacturer )-:. 
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