Here, as promised, are excerpts from:
 
THE TEAM HANDBOOK FOR EDUCATORS Copyright 1994 by Joiner
Associates Inc., 3800 Regent Street, P.O. Box 5445, Madison, WI
53705-0445, 1-800-669-8326 or 608-238-8134, FAX 608-238-2908
$39.00 U.S. + $6.50 S&H U.S.
 
"Using numerical goals to judge and direct performance fosters a
host of problems:
* Short-term thinking
* Misguided focus
* Internal conflict
* Fudging the figures
* Greater fear
* Blindness to customer concerns" Pg 1-5
 
"Principles of Quality Leadership
* Customer focus
* Obsession with quality
* Recognizing the structure in work
* Freedom through control
* Unity of purpose
* Looking for faults in systems
* Teamwork
* Continued education and training" Pg 1-11
 
If you would like a better description of any of the above, let
me know and I will be more specific.
 
Carl
--- Maximus 2.02
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