Arthur Marsh wrote the following to Craig Ford, and I quote (in part):
-=> Note: Copied from HS_MODEMS by WIMM/2 1.31
      CF>> When you get beyond tier 2 support, most of the  better vendors do 
      CF>> have diagnostic dialups avaialble. Alas, they are not 
lf-service.
   AM-> Who? US Robotics? Telebit? General DataComm? Motorola ISG? I 
   AM-> have yet to find it.
 CF=> USR, Telebit, Motorola, Hayes, and General Datacom all do, keep 
 CF=> plugging.
 AM> Telebit have not given me any constructive advice for a paid
 AM> incident, although obtaining details via email, apparently giving
 AM> my reported problems of excessive retrains with Hayes Optima
 AM> Business modems and GDC FastPro II modems a low priority. The
 AM> Australian distributor whom I originally purchased the Telebit
 AM> Fastblzer 8840 from NEVER gave me any technical support.
 AM> General Data Comm have promised to examine the issues I raised, but
 AM> have yet to put me in contact with someone who really knows their
 AM> product. 
 AM> Hayes Australia have given a few small suggestions, which didn't
 AM> help. 
 AM> Motorola ISG did supply me with the reference guide for the 326X
 AM> Fast free of charge, but ceased supporting their product when they
 AM> pulled out of the Australian market without the promised firmware
 AM> upgrade to support 33600 bps operation.
 AM> Where does one go for a decent modem with good support? USR are out
 AM> of the running with their lack of timely SDL releases for the
 AM> Australian market. 
 AM> I haven't checked whether Bay Networks still sell Penril modems
 AM> though... 
I understand your frustration, but I can't say that I am surprised. Few of 
the traditional "high-end" vendors are expending resources to support single 
point dialup devices for POTS service, as it is a market that is slowly 
moving toward extinction. 
Regards....
Craig
aka: cford@ix.netcom.com
   : craig.ford@2001.conchbbs.com
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