* Reply to msg in USR_MODEMS
On Sun 26 Oct at 16:10 Craig Ford (1:106/2001) wrote to Arthur Marsh:
 CF> Arthur Marsh wrote the following to Craig Ford, and I quote 
 CF> (in part):
 CF> -=> Note: Copied from USR_MODEMS by WIMM/2 1.31
   CF> When you get beyond tier 2 support, most of the 
   CF> better vendors do have diagnostic dialups avaialble. 
   CF> Alas, they are not self-service.
 AM> Who? US Robotics? Telebit? General DataComm? Motorola 
 AM> ISG? I have yet to find it.
 CF> USR, Telebit, Motorola, Hayes, and General Datacom all do, 
 CF> keep plugging.
Telebit have not given me any constructive advice for a paid incident, 
although obtaining details via email, apparently giving my reported problems 
of excessive retrains with Hayes Optima Business modems and GDC FastPro II 
modems a low priority. The Australian distributor whom I originally purchased 
the Telebit Fastblzer 8840 from NEVER gave me any technical support.
General Data Comm have promised to examine the issues I raised, but have yet 
to put me in contact with someone who really knows their product.
Hayes Australia have given a few small suggestions, which didn't help.
Motorola ISG did supply me with the reference guide for the 326X Fast free of 
charge, but ceased supporting their product when they pulled out of the 
Australian market without the promised firmware upgrade to support 33600 bps 
operation.
Where does one go for a decent modem with good support? USR are out of the 
running with their lack of timely SDL releases for the Australian market.
I haven't checked whether Bay Networks still sell Penril modems though...
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