> MS brags about the recovery console and so forth, but again most users
> don't know how to use it.  Consequently, they wind up re-installing the
> OS even though the error(s) may be easy to resolve.
 
In the one case I am thinking of, recoveries were attempted, but the
bug-a-boo that had hit the system (through an IE vulnerability) was
not "recovered over" and continued to persist.  I eventually gave it
back to them, and suggested they might want to let the manufacturer
look at it.  Their remedy:  re-install the OS. ;-)
 
I think a good firewall would have kept the bug out, but a lot of
people are given the false impression that they don't need one if
they access the Internet via dial-up.
 
Mike
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 * SLMR 2.1a * My grubby halo, a vapour trail in the empty air...


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