Mike Powell wrote to Charles Scaglione

MP>> MS brags about the recovery console and so forth, but again most
MP>> users don't know how to use it.  Consequently, they wind up
MP>> re-installing the OS even though the error(s) may be easy to
MP>> resolve. 

MP>In the one case I am thinking of, recoveries were attempted, but the
MP>bug-a-boo that had hit the system (through an IE vulnerability) was
MP>not "recovered over" and continued to persist.  I eventually gave it
MP>back to them, and suggested they might want to let the manufacturer
MP>look at it.  Their remedy:  re-install the OS. ;-)
 
MP>I think a good firewall would have kept the bug out, but a lot of
MP>people are given the false impression that they don't need one if
MP>they access the Internet via dial-up.

I'm amazed at the number of posts to the MS newsgroups every day from 
people who not only do not use a firewall, but also do not have or use 
virus protection.  Of course they post for help, but their systems are 
so messed up with worms, viruses, spyware, and who knows what else, that 
the only solution for them is to do a clean re-install.

Regards.

cscag{at}charter.net

CMPQwk 1.42 1262

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