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echo: wperfect
to: KURT FOSTER
from: ROBERT BASHE
date: 1996-12-12 09:31:00
subject: ancient history question

Kurt Foster wrote to Robert Bashe on 10.Dec 1996:
RB> To my knowledge there is no such thing in WP 5.1 DOS.
KF> I've gotten a response already in this group, which gives the secret of
KF> descriptive directory names.
Thanks for the information... I looked this up and tried it out too. Just 
goes to show that you never stop learning.
RB> By the way, the 5.1 version is far from "ancient history".  For many
RB> professionals, it's still the word processor of choice.
[True, but support and documentation have deteriorated severely...]
KF> It's a shame, really, because I had occasions to consult with real
KF> Word Perfect tech support to solve problems with WP 6.0 DOS, and
KF> they were very good. The calls were toll-free, too.
WordPerfect became the world's standard word processor on the basis of the 
quality of the program _and_ the truely excellent support. Now, the program 
is still excellent, but as far as support is concerned, WP is just another 
word processor. It's strange that neither Novell nor Corel seem to recognize 
_why_ WordPerfect was so successful. You'd think they would have been (be) 
vitally interested in promoting the success of a product, but that doesn't 
seem to be the case.
As you say, it's a shame.
Cheers, Bob
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