inkleput{at}isp.com wrote:

>Maybe I should post this as a separate thread, but now comes my other
>question.  How on earth do you find detailed stuff on the IBM site?  I
>have spent literal hours searching for stuff there.  It seems that every
>time I run a search the only thing the search engine looks at are the
>news releases.  Do they not have anything like a global search?  You
>just have to spend a lot of time familiarizing yourself with different
>parts of the system?
>
>Thanks
>
>Jim L, via eCS 1.14 version of OS/2
>
>
>  
>

There are global and localised searches on the IBM websites. There's 
also a search engine site, which can do some pretty fancy searching 
(actually rated quicker and better than Google, Yahoo, Lycos etc. etc.) 
But you don't need this complexity for what you require.

The global search is the one at the very top of the page, within the IBM 
coloured heading block - this is probably the one you are using and it 
will normally bring back hundreds if not thousands of matches, sequenced 
by problem resolution articles first, as this is normally what someone 
is looking for when they use that search.

When you go to a specific part ob the "IBM Web" there are localised 
search engines, these are what you need to search for download files and 
techie type doco.

So I always start by saying I need PC support of some kind.

So I start at:

http://www.pc.ibm.com/support

This is the start page for support of not only PCs but also Intel based 
IBM Servers.

If you know the model number of your system, for example a Thinkpad T42 
is a 2373, you can put this in and go straight to the grouping of files 
relative to that system, then select from the various groups, product 
info, downloads, problem finding etc, and then you will have a shorter 
list of matches to scan through.

If you don't know the model number you can select from the 
www.pc.ibm.com/support level the groups, eg Thinkpad&WorkPad, T series 
and so on, to get to where you were when you typed in the model number. 
There are several groupiing including the lasy one operating system. If 
you don't know any of them, leave it blank and simply press go.

Hope this helps.

Cheers/2

Ed.


 
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