In a message of 03 May 96 Bill Grimsley wrote to me:

 DW>> I fully support their stand. 

 BG> Feathering your own nest, more likely.

Nope.  I'm not associated with them at all.

 DW>> If the service manuals got into general distribution, there would be
 DW>> all  sorts of people doing repairs on their products.  They want to
 DW>> keep the  quality of repairs up to standard.  

 BG> Crap.  Now try explaining why, as I've been a qualified and experienced
 BG> technician for almost 30 years, Canon are the ONLY company who have
 BG> ever refused to provide me with service information in all that time. 
 
And the reason for that is outlined above.  
 
 BG> It has nothing whatsoever to do with maintaining standards in my case,
 BG> and even the TPC agree that their attitude is restrictive of trade.

Take a look at the car industry, in particular luxury cars.  When a new
model is released, the mechanics and general service people have to undergo
a training course.  If mechanics other than trained service people touch a
vehicle, the warranty can be voided.  This is also often true of computers
and peripherals.

 DW>> I have found them to be a great company.

 BG> Oh really?  Ever tried getting Canon to supply drivers for their
 BG> products?  Canon are quite happy to flood the market with their

I have no hassles getting drivers.  You can call their multiline BBS on
(02) 805-2619 and download them. 

 BG> second-rate bubblejet printers, yet expect others to go to all the
 BG> trouble of providing drivers for them.  Their products suck, and their
 BG> attitude is even worse.

I have not had any trouble with Canon products, both photographic and
computer.  Because of their reliability, I haven't had to use their
service, though.   ;-)


Catchya

... I've met many disgruntled people but never a gruntled one.
--- Spot 1.3a #753