* Forwarded (from: COMM) by Gord Hannah using timEd 1.10+.
* Originally from Craig Ford (1:106/2001) to All.
* Original dated: Thu Oct 10, 09:00
**  - This modem can be upgraded to 33,600 by calling our BBS at
      847-982-5092, and downloading the file DSVD-SDL.EXE.
X  - These modems can be updated with 5/17/96 firmware but will need to
     come in house to be upgraded. The firmware update will resolve the
     pause issue.
In order to obtain the latest firmware revision or get the modem in house for 
a firmware update, please provide the information requested above in the SRO 
Form and send it to any one listed service contact points. Once your message 
is received, we will reply back to you with a SRO # and shipping  
instructions.
SPECIAL NOTE: Some products do NOT have SOCKETED EPROM's, therefore the modem 
will need to come in house to be updated. To check if your modem has a 
SOCKETED EPROM, do the following:
Look on the modem, specifically the PC board, for a SQUARE BROWN socket 
containing a small square chip. This chip normally contain the modems 
Supervisor/EPROM date (seen in the Ati7 screen output) on a label which is on 
the chip. If you only see SOLDERED chips, then the modem WILL have to come in 
house to be updated.
To do the above process on an Internal modem you will need to remove the 
modem from the CPU (Unless, the modem is visible). Be sure to have the 
computer and all peripherals turned off when doing this and to take grounding 
precautions.
To do this process with a external modem, you will have to remove the two 
screws holding the cover together. Again, be sure to be careful not to touch 
components and to be grounded when inspecting both internal and external 
modem.  If you are unsure if the modem has a SOLDERED or SOCKETED EPROM, you 
may want to have a Customer Service Representative confirm what type of PC 
Board your product has and what the appropriate repair method will be 
necessary.
Marc Medow
U.S. Robotics Online Support
U.S.Robotics Support-USA 847-982-5092 (1:115/500)
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 - Origin: Home of the Fidonet COMM Echo * 713-458-0237 * (1:106/2001)
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