On Sun 12 Jan at 17:54 Russell Brooks (3:640/305.55) wrote to Arthur Marsh:

 AM> Well, what success have you had with talking to Frank 
 AM> Nitzsche on (02) 9296 3053?

 RB> I am leaving him as a last resort

Don't hold off too long before calling him.

 AM> I've raised Paul's case with Peter Darling at Telstra. 
 AM> If I'm not happy with
 AM> the response, Peter Shore (manager of Telstra 
 AM> Commercial and Consumer) is 
 AM> going to receive a letter from me.

 RB> I'm not good at writing those type of letters
 RB> I lack in communication skill

People say that about me, but after a few months the issues become clear
and lend themselves to a succinct (1 or 2 page) letter.

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