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have any direct involvement in day-to-day operations now," he said.
"Before we made that decision we did study the situation and found
the East Coast, either New Brunswick or Nova Scotia, is pretty much
the best place to have a call centre in North America."
"So as the communications bandwidth becomes available, you can see
more and more of the business switching to the East Coast."
"You can't beat the cost and work ethic here [in the Maritimes]," he
said.  "Apparently people have never experienced less than 100-per-
cent satisfaction."
The New Brunswick Department of Economic Development was unavailable
for comment on efforts to attract Corel.
However, Maritime Tel & Tel's Michael Smith, the marketing director
of Connections Nova Scotia, said he thinks Mr. Cowpland's interest
is very promising.
"When he says that Softbank should look at the East Coast he is
essentially saying that Corel is looking at the East Coast," he
said.
Mr. Smith was also pleased to hear that companies like Corel are now
considering Nova Scotia when they think of call centres. "We're
delighted to hear he's picked up the message of the East Coast.
"But I don't think this is flying along at a million miles an hour,"
he added.
Mr. Cowpland's expansion of customer support centres will likely
depend on his success taking on MicroSoft, of Redmond, Wash., which
currently dominates the word-processing and office software industry
in North America.
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Hope you find this interesting!
TTYL
Gary (T1'nNB)
... Drink Canada Dry? This is going to take a while...
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