On Jan 30, 1996 at 21:30 hrs, Conrad Tsang of 3:711/410 wrote to John Clarke:

Hello Conrad,

JC>> Having proved that the modem is the cause go back to your local
JC>> Telstra business office and nicely tell them the problem and ask them
JC>> to replace the phone with one that doesn't cause this problem.  It is
JC>> a well known problem and they should replace your current phone with 
JC>> a newer version. 

CT> What type of phone will they give you? Is it a better one, with more
CT> functions?

Same functions.  The new one is gentler when dealing with modems.

Regards ... John
@EOT:

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