Over the last couple months there have been several days when I have had
the cable loose connection, a lot.  Sometimes it will reconnect on it's
own.  Other times I get tired of waiting and boot the modem.  It then
usually reconnects.

How can I tell what is happening.  Who do I complain to; me or Charter?

Since originally posting that I did call Charter.  I think I got someone 
who actually knows something.  The connection failed while he was 
watching the line.  He thinks my modem is intermittent.

He is willing to send a tech.  This all started a couple months ago. 
Before that I lost the connection maybe twice a year.  Now it might go 
several days without a problem, so I passed on the tech.

It is not easy to swap a modem; it must be registered with the ISP.

There is a modem wizard at: http://192.168.100.1/.  Today I have an
extensive modem log, most (all?) of which I do not understand.

I had a two way splitter with one leg to the modem and a four way to the 
TVs.  I just replaced the four way to the TVs with a four out 
distribution amp hoping it might cut the insertion loss.   Downstream 
power in both cases is about is -4 dBmV.  Good is ± 12 dBmV

Any suggestions before I get another modem.

TY
Ray


 
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