On 10/24/2006 Richard Braun wrote:
> I had the same problem with my modem. But it wasn't the modem, it was
> the poor signal level. My downstream level now is +15. First make sure
> any splitters you use are quality and rated for at least 5 MHz to 1 GHz.
> You should use a 2 way first with one output to the Modem and the other
> output to the 4 way or distribution amp. If that does not improve your
> levels then I suggest a quality bidirectional amp before the 2 way. That
> would amplify your cable and modem signals. The Bidirectional amp that I
> use is the CE Labs 6001. It works very well and is low noise. I did try
> the plug in amps from Motorola/RadioShack but they were too noisy and
> not bidirectional.
>
The tech they offered to send can test that too.  Just make sure the 
tech is sent to solve the problem, not swap the modem

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