G'day John,

John Rich wrote in a message to Roger Dunk:

 JR> Taiwan is the world leader in the production of computers,
 JR> peripherals, IT devices, etc.  There may be some "crap"
 JR> coming out of Taiwan, but it certainly isn't modems. 

 JR> Diamond has 11 Austel approved modems, with four more on the
 JR> way, plus a 4-in-1 modem for ISPs and Commercial/Hobby BBS
 JR> use.  These modems are made by some of the biggest modem
 JR> makers in the world.  For example, GVC the biggest modem
 JR> manufacturer in Taiwan.

 JR> These are all reputable modem makers.  Diamond has a three
 JR> year warranty with no extra charges, (unlike some such as
 JR> Mike Bourne Electronics who advertises a 5 Year Warranty,
 JR> but after you buy and open the box you find that anything
 JR> over two years requires extra payments).  Diamond also has a
 JR> 14 day No Questions Asked money back guarantee for direct
 JR> sales.  Surely only a reputable company could offer these.

 JR> The Diamond Group started back in 1985 as Diamond Technology
 JR> Products.  To be abound for 10 years means it must have been
 JR> selling some good products. 

While that all sounds good and well, the customer relations at Diamond
certainly has something to be desired. I was considering purchasing one of
the 28.8k modems, but upon dialling the (02) number and asking if Diamond
had SysOp deals, I was met with the response 'So, are you going to order
one or what?'. I said I only wanted to know if Diamond did SysOp deals, and
whoever it was put me on-hold for about 5mins, and then said 'Yeah, so do
you want to buy one'. After that, I said 'well, I was thinking about it,
but now I'm not so sure', and hung up.

Another time, I rang up and asked which/if Diamond modems have FlashRom
upgradability. The person at the other end didn't know, so gave me the tech
support number. Upon calling that, the guy told me they did. Anyhow, after
asking a few more questions, the guy asks me what BBSs I call. I told him a
few, and he asks if I can give him the numbers of any pirate BBSes. It was
at that time I once again made up my mind about buying a Diamond. NO WAY!

Another thing... Why are Diamond modems advertised as being Australian
made, when you have admitted they are Taiwanese??? Also, why does a modem
bought from Diamond have 'Bullet' on the case, and no mention of Diamond??
 
 JR> Cheers,

 JR> John (The Diamond Group)

I could have guessed ;)

Cheers,
Roger 
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