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echo: hs_modems
to: LAWRENCE MINTZ
from: MATTHEW HAMMACK
date: 1997-08-05 06:57:00
subject: Re: Sportster 33.6 Voice

LM> A temporary work around is to add &k0 to your modem's AT string when 
callin
LM> BBS.  The permanent solution is to call USR's Sportster technical support
LM> number at 1-847-982-5151 and tell *them* that you have the "pausing bug"
LM> problem with your Sportster.  Be able to provide them with the serial 
numbe
LM> for *your* modem, and whether the fixed ROM on your Sportster is in a 
socke
LM> or is soldered to the board.  If the ROM is socketed, USR will simply 
ship 
LM> a replacement ROM (at no cost to you except for the phone call to them.)  
O
LM> the other hand, if the ROM is *soldered* to the modem board, then you 
ill
LM> need to pay the shipping charges to *ship* your modem back to USR for 
repai
LM> or replacement.  USR will not charge anything for repairing the modem and
LM> returning it to you.  This is not conjecture, as I have actually done all 
o
LM> the above and had to ship a Sportster back to USR for repair.
Thanks a lot!! I'll call them today..:)
--- GEcho 1.00
---------------
* Origin: Magic Board BBS (412)864-8635 9600-28.8K (1:129/165)

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