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echo: suprafax
to: PATRICK MOORE
from: WARREN ZATWARNISKI
date: 1996-09-27 00:40:00
subject: Protocol Violations

Hi Patrick. I see the message I wanted to reply to has already been purged 
from the system here. Just to refresh your memory, about a week or two ago I 
mentioned a problem I was having with disconnects from my ISP. The disconnect 
reason given on a %q2 was "protocol violation". You wanted to know what the 
modem type, and ROM revision of my ISP's modem was. Here's a message I 
received from the tech support:
Return-Path: 
Date: Wed, 25 Sep 1996 11:03:50 -0600
To: warrenz@harrier.sasknet.sk.ca
From: SaskTel Sympatico Technical Support 
Subject: Re: [SYMP:960924-010]Y  Question for Sasktel Tech re: modems
  (fwd)
At 10:33 PM 9/24/96 -0600, you wrote:
>-------- Forwarded message --------
>X-Newsgroups: sympatico.support
>Date: 23 Sep 1996 18:57:55 GMT
>From: zatww@sasknet.sk.ca (Warren Zatwarniski)
>Subject: Question for Sasktel Tech re: modems
>
>I've been in contact with Supra's tech support regarding loss of 
>carrier that I sometimes experience connected to 'tel's service. 
>Can someone from tech support answer the following so I can 
>report back to the person I was talking to?
>
>==8<========
>>From   : Patrick Moore     
>To     : Warren Zatwarniski
>Subject: BETAFIRM-18 BUG?
>Date   : 17 Sep 96  10:25    
>
>WZ>Also, I was getting disconnected on occasion with my ISP. Here's some
>WZ>info I captured when it happened. I don't know if it will help you or
>WZ>not. I captured this a while ago. I'm not sure if it was before or
>WZ>after I used the s210 setting.
>
>WZ>at%q2
>
>WZ>Termination reason   = Protocol violation
>
>        What brand, model, and ROM code are in the modems used
>        by your provider?  (I'm wondering about the USR units with
>        the bug in LAP-M error correction, USR has a ROM to fix it.)
>
>        The rest of the connection info. looked good for 33.6k.
>==8<========
>
All modems are USR Rackmount 33.6 modems at Rom Rev 3.0.5.
Please let me know what your Supra person has to say about this.
Thanks
--
SaskTel Sympatico Technical Support (KTH)
tech.support@sk.sympatico.ca
--
Check the following for more Tech Support info
news://news.sk.sympatico.ca/sympatico.support
http://www.sk.sympatico.ca/local/techsupp/
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