LE> And speaking of products, and service, and other relevant issues, you 
 LE> might be interested to hear that I've received 
 LE> feedback from several persons over the past three weeks (resellers) 
 LE> describing Diamond's phone manner as "very rude", 
 LE> and "constantly pressing to order - 'you want to 
 LE> place an order ?' 'you want to place an order ?'". 
 LE> These resellers are now becoming concerned about 
 LE> the quality of support they and their customers can 
 LE> expect to receive, and you should be aware that it 
 LE> has undermined the credibility of your product 
 LE> somewhat. These particular resellers had approached 
 LE> me, originally to ask about various things I used 
 LE> to sell, but I recommended they call you re modems, 
 LE> as I'm not selling them on a regular basis at this 
 LE> time, and I knew you were offering attractive 
 LE> prices. Not a good result.
It is true that they're Customer Service leaves much to be desired.
I purchased a modem from them by mail after seeing it in APC or PCWorld or both.
When I rang to inquire about the modem they were very rude saying they
can't tie up lines talking about it as it is an order line and then saying
that all the information was in the advertisement.
I have had lots of problems with it, one of which is getting a reply from
John Rich to my messages.
The worst thing is that make out that you are low life and stupid if the
modem doesn't work and say that they haven't had any problems.
John has adnitted later that they have had Dead On Arrival problems.
It leaves a lot to be desired........
Now I see that self tests don't work.....If this means that the modem is
faulty I'll be telling them to stick their modem and I will want my money
back....
I don't think I'm being unreasonable as this is the third modem that I got
from them before I got one to at least work.
Cheers
John

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