On Sat 08 Jun at 14:50 Russell Brooks (3:640/305.55) wrote to Arthur Marsh:

 AM> copper between the modems and the hybrids (~5km 
 AM> maximum?). At my end, the length is 2355 metres.

 RB> Who do I contact, to get a measurement from the hybrid to my 
 RB> modem on my 3 lines, Please

 RB> Can a linesman measure this from the pit outside, next time 
 RB> I have one call.

Call 1100 and say that you suspect modem problems and need to speak to a
technician. When you get a technician, ask if you can get the length of
your access lines measured (which is possible on AXE, don't know about
other exchange types) and be prepared to disconnect ALL devices on the line
before the technician performs and exchange-based test to determine the
access line length.

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