I have a relative that has a PC running Windows XP.  Lately, when they try
to boot the computer up, it gets to the Windows XP blue logon screen.  Any
attempt to go further (and, in many cases, even before trying anything
else), the computer will suddenly shut down or reboot.
 
It also does this when attempting to boot in "safe mode."
 
I have not seen the computer yet, but they said that a couple of times when
it boots up, instead of getting the blue logon screen, they get one that
explains that some sort of power "issue" has been detected, and it will
give them some options.  All options tend to cause an eventual reboot or
shut down.
 
I am thinking it is a power supply or possible motherboard issue.  Is there
any way they (fairly novice user) can test this?  They don't currently have
access to a linux boot CD or I'd have them try it.
 
I have also asked them to try unplugging the
PC from the power strip and plugging it directly into the wall to see if
the strip is not the problem.  I've not heard back yet.
 
Thanks!
 


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