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echo: suprafax
to: DAVID HAYS
from: PC-TECH
date: 1996-09-09 10:36:00
subject: SILENT ANSWER AND FAXTALK

Hi Dave,
DH>DH> > I've been playing around with FaxTalk for Windows and the
DH>DH> > SupraSonic  trying to
DH>DH> > see if I can get the Silent Answer feature to work.  So far no
DH>DH> > luck.   I've
DH>DH> > tried both the +FAA=2 and +FAE=3 with no success.  When a FAX
DH>DH> > call somes in and
DH>DH> > the phone is answered, the modem just ignores it.  The SA is
DH>DH> > showing  in the
DH>DH> > lower right of the LCD display.
DH> P> Can you confirm that the modem will answer (with silent answer
DH> P> turned  off)?  
DH>If I set the number of rings to 2 in FaxTalk and don't pick up the
DH>phone, it will answer just fine.  With SA turned on.
Sounds good.
DH> P> What is your current initialization string?  
DH>AT&F2&K4E0V1&D2S0=0S7=45+FAA=2
Hmm.  Not so good.  Try the following instead:
at&f2eov1s0=6s7=45+FAA=2
DH> P> How many rings before FaxTalk is set to answer?  
DH>6
DH> P> How many rings before your answering machine answers?  
DH>4
DH> P> Is there a short silent space on your outgoing message?
DH>I have the problem even if I pick up the phone manually and just
DH>listen without saying anything.  I can hear the FAX tones coming from
DH>the calling FAX, but the modem just sits there.
If you are listening in, the modem may not hear the fax CNG tones.  
You'll need to stay off of the phone.  Also, try leaving a short 1 
second (or so) gap on the beginning of your outgoing answering machine 
message.
Also, be sure that the modem and answering machine are connected/wired 
as described in your manual.
Incase I have not sent this, here is further information on this 
subject:
WHAT IS SILENT ANSWER?  HOW DO I USE IT?
Silent Answer allows your SupraFAXModem or SupraSonic to "listen in" on 
an incoming phone call and determine whether or not the incoming call is 
a voice call or a fax call. If a fax call is detected, the fax software 
can then receive the fax; if a voice call is detected the call is 
allowed to continue with the answering device (answering machine or 
telephone). 
Required components for using Silent Answer are:
1.  Fax Software that currently supports a Silent Answer mode:
Windows:              WinFax Pro 2.0 or higher, WinFax LITE, FaxTalk+
DOS:                  FaxTalk Plus 1.65c or higher (Class 1 mode)
2.  Answering device:
Any answering machine that stops playing its message when a phone on the 
same line is taken off-hook should work. If you have an answering 
machine that does not stop playing its message when a phone on the same 
line is taken off-hook, you will need to purchase an adapter that adds 
that capability. (Radio Shack sells such a part under the number 43-107 
for about $9.99. It is called a "Teleprotector" by Radio Shack.) The 
"Teleprotector" should be used between the modular phone jack (wall), 
and the answering machine.
You can also answer incoming calls with a telephone, then assume the 
role of the answering machine. This means you will need to hang-up when 
your modem responds to the incoming fax.
Silent Answer will not work with electronic voice mail.
3.  SupraSonic, SupraFAXModem V.32, V.32bis, 144i, 144PB, 144LC, 288, or 
288i: These modems provide support for Silent Answer. The 144LC modem 
will only allow Silent Answer with fax software using Class 1 fax 
commands.
4.  Add the following to your initialization string:
+FAE = 3   For Class 1
+FAA = 2   For Class 2
Thanks,
PC-Tech
deanh@supra.com               FaxBack (541) 967-0072
Use Ctrl-Q to include message thread with your reply.
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