Hello John,

On Mar 28 08:36 in a msg to Poe Lim, John Clarke of 3:713/730 wrote:

JC>> My guess is that USR have adopted the course of doing the upgrade
JC>> themselves so they can replace the faulty ROM parts at the same
JC>> time and stop the torrent of "my modem doesn't work" messages
JC>> appearing in the echos.

 PL> Were you at PC97? Looked around for you then...

 JC> I was there on Thursday.  I looked around for you - a chat over a
 JC> Pumphouse steak was on the agenda if we met. Sadly ....

Yeah, I was kind of hoping for same. Was there Tuesday.

 PL> Anyway, spoke to a USR rep there, by name of Marc Sillers. He said 
 PL> the upgrade consists of a flash of the new code, a power-off and 
 PL> pause, a power on and check, and then shipped out. But he did suggest 
 PL> calling their tech support side to check (I pointed out to him that 
 PL> it is rather inconvenient having your modem off-line when you are 
 PL> running a mailer that collects mail for other nodes).

 JC> My point still stands if the power up check fails then the ROM is
 JC> the likely customer.  Far better for USR to quietly replace it than
 JC> have the USA experience revisited out here albeit on a smaller
 JC> scale.

I wonder why they have to keep so tight lipped about the whole thing.

Cheers,
Poe

--- timEd/2 1.10+