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echo: atm
to: ATM
from: vladimir.galogaza{at}zg.tel.hr
date: 2003-07-24 22:53:38
subject: Re: ATM spatter marks on a fresh new coating...part 2.

From: "Vladimir Galogaza" 
To: "ATM shore" 
Reply-To: "Vladimir Galogaza" 


>This is very strange, as I had my 6" mirror coated
>at Moonward Vacuum (chromium base, enhanced aluminum
>and overcoated) with no problem.

One good case makes poor statistics for company reputation. Bad one is very
efficient in destroying it. Good company among other virtues has good
quality control and will not allow itself to release single suspect
product. Good name is difficult to create
and difficult to maintain but not so difficult to destroy. When "high
efficiency-short term" management takes over, downhill is inevitable.
Moonward should take it back recoat  and refund expenses. Spatter is not
part of coating process, it is part of questionable procedure.
Not verdict, only my opinion about business ethics. Vladimir.

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