On Mar 26, 1997 at 23:23 hrs, Poe Lim of 3:623/630 wrote to John Clarke:

Hello Poe,

JC>> My guess is that USR have adopted the course of doing the upgrade
JC>> themselves so they can replace the faulty ROM parts at the same
JC>> time and stop the torrent of "my modem doesn't work" messages
JC>> appearing in the echos.

 PL> Were you at PC97? Looked around for you then...

I was there on Thursday.  I looked around for you - a chat over a Pumphouse
steak was on the agenda if we met. Sadly ....

 PL> Anyway, spoke to a USR rep there, by name of Marc Sillers. He said 
 PL> the upgrade consists of a flash of the new code, a power-off and 
 PL> pause, a power on and check, and then shipped out. But he did suggest 
 PL> calling their tech support side to check (I pointed out to him that 
 PL> it is rather inconvenient having your modem off-line when you are 
 PL> running a mailer that collects mail for other nodes).

My point still stands if the power up check fails then the ROM is the
likely customer.  Far better for USR to quietly replace it than have the
USA experience revisited out here albeit on a smaller scale.

Regards ... John
@EOT:

--- MsgedSQ/2 3.30