From: "Geo." 

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Hello,
Thank you for writing to Yahoo! Customer Support. We apologize for the
difficulty you have experienced. Sometimes in order to grasp a good
understanding of the situation we need to ask multiple questions and get
specific answers to certain situations. We do thank you for working with us
to better understand the nature of your delivery issue.
Now, since emails sent by your servers are being deferred, delayed, or
delivered to the Yahoo! Bulk Mail folder and you would like to prevent this
from occurring, please complete the following application below to help us
determine where your email is most appropriately delivered. We ask that you
provide responsive, complete and truthful information. Please note that by
submitting this information to Yahoo!, you agree to adhere to the Yahoo!
Terms of Service (TOS). You may review these Terms by visiting:
http://docs.yahoo.com/info/terms/
If you use a shared mailing service and do not have an IP address solely
dedicated for your email, please forward this questionnaire to a
representative of your mail service provider, as we will need to evaluate
their overall mailing practices and policies rather than yours. Your mail
server IP reverse DNS should reflect your domain in the name. In addition,
this application process is not a guarantee for delivery to our users'
Inbox. Individual user filtering preferences may override system-wide
settings. If Yahoo! is made aware of any indication that your answers are
false or inaccurate, or that your mailing practices have changed, we may,
in our sole discretion, take appropriate action, including but not limited
to directing email to the Bulk Mail folder and refusing to evaluate any
future questionnaire submissions for a period of six months.
To begin this application process, we would appreciate you taking the time
to provide us with the information requested below: 1. Do you rent, lease,
buy or otherwise obtain email lists from companies, individuals,
organizations, or websites (other than those you own) that do not indicate
that the customer will be subscribed to this specific email list?
a. If yes, do you explicitly send an opt-in confirmation email to the email
addresses you have acquired?
i. If yes, please send a text-only example of this email. b. If no, please
explain how you obtain email addresses. 2. How do you verify that the true
owner of the email address you have obtained is valid?
3. Do you offer list management services for other companies (i.e., as an
ASP)? If so, please provide us with your standards for accepting your
clients' email lists.
4. Do you rent, lease, sell, or otherwise give email lists to other
companies, individuals, organizations, or affiliates without providing
notice to the email users that they will be subscribed to the buyer's
specific email list?
5. Please indicate the information below pertaining to email sent to Yahoo! mail.
a. How frequently do you send email to Yahoo! users in a given month and
how many emails are sent in the average mailing? b. If you send email to
multiple addresses, how many addresses are sent to, for an average mailing?
c. If you are an ASP, what has your average client mailing frequency been
over the past six months?
d. Are you emails informational and subscriber based (newsletters)? e. Are
your emails for marketing to other than existing customers? 6. Please
specify your policies pertaining to both soft (4xx) and hard (5xx) SMTP
response codes or bounce messages. a. Do you remove email addresses from
your mail server or list if emails to them bounce?
Soft:
Hard:
b. How many bounced emails are required before you consider an email
address to be inactive and subject to removal from your list? Soft:
Hard:
i. After an email address reaches your bounce limit, how long (i.e.,
minutes, hours, etc.) does it typically take to remove the email address
from your list?
Soft:
Hard:
c. Are there any circumstances under which you ignore the standard
definitions (4xx) being temporary and (5xx) being permanent, and instead
apply your own non standard interpretation? If so, when/what/how? 7. If a
user requests removal from your email list, how long (i.e., minutes, hours,
etc.) does it typically take to remove the email address?
When user clicks an unsubscribe link (if applicable): When user requests removal:
Other:
8. If a user is removed from your email list, what happens to that email
address in your database?
9. Please copy and paste a text-only example of a recent mailing, having
the delivery issue, including full Internet headers. Include the entire
error message if email is being returned or undeliverable. Within a Yahoo!
Mail account, you can display this information by clicking the "Full
Headers" link located within the message in the bottom right-hand
corner.
10. Please provide all of the active email IP address(es) and domain names
you are currently using to send your mailings including notes with regards
to dedicated or shared status for each. We do request email administrators
to describe which of their clients corresponds to each IP address. Please
submit this information in the following format: IP Address:
xxx.xxx.xxx.xxx
Mail Server Domain Name: server_name.domain.com Notes: dedicated IP,
domain/list server At this time we can only consider active and correctly
configured mail servers/IPs for possible addition to the whitelist. 11. Are
these IP addresses dedicated solely for your company's mailings? If not,
please specify which IP addresses of your email servers are used only by
your organization. Please use the following format: IP Address:
xxx.xxx.xxx.xxx
Mail Server Domain Name: server_name.domain.com Notes: billing, employee
newsletter, company in-house information only
12. Are you planning on utilizing DomainKeys to authenticate your mailings?
If so, when do you plan to fully implement and use DomainKeys? You may
learn more about DomainKeys by visiting:
(http://antispam.yahoo.com/domainkeys)
13. Please provide the "From" address(es) in the mailings you
send. 14. Please provide the URL of your web site. 15. Please provide the
URL of your Privacy Policy and other relevant policies.
16. Please provide the URL of the site at which users opt-in to receive
your mailings.
17. Finally, please provide the following contact information: Company name:
Postal Address
Street:
City:
State:
Zip Code:
Country:
Key contacts
Name:
Title:
Email address:
Phone number:
Contact email address for important service announcements: Once you have
completed your application, please send your answers to:
mail-abuse-bulk{at}cc.yahoo-inc.com
IMPORTANT REMINDER: Due to security purposes, our custom messaging system
is unable to access HTML web pages or attachments. As such, as opposed to
sending an HTML formatted page or an attachment, we will need you to copy
and paste a text-only copy of any sample email that you are providing us.
Thank you again for contacting Yahoo! Customer Care. Regards,
Ashlar
Yahoo! Customer Care
For assistance with all Yahoo! services please visit: http://help.yahoo.com/



Original Message Follows:
-------------------------
Thanks for the response, but it's clear you guys are forking idiots who
can't even be bothered to read before responding. I plan to post this
entire
conversation VERY publically just to give folks some idea of what kind of
morons you guys really are.
Have a nice day. I've reached my limit.

----- Original Message -----
From: "Yahoo! Customer Support" 
To: "Abuse" 
Sent: Monday, April 30, 2007 5:48 PM Subject: RE: Defer - nls.net
(KMM49180710V69678L0KM)

> Hello,
>
> Thank you for writing to Yahoo! Mail.
>
> Without any specific SMTP error message, we are unable to effectively
> troubleshoot the issue.
>
> Occasionally, interruptions or disruptions in email transmissions over
> the Internet will render a message undeliverable. While this is very
> rare, it does happen. If you continue to experience this delivery
issue,
> in order to troubleshoot it, we would appreciate it if you could
provide
> a full SMTP thread that represents the connection that resulted in the
> delivery failure. Please provide:

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