grasser@srmc.com (grasser) wrote:
>i think that most of the people in the group who have bought from me 
>are happy to have gotten their products from the "Authorized" 
>distributor that can provide DIRECT technical & warranty support along
>with good pricing & in stock delivery

Actually, I am one of the people who ordered from you.  It took over 3 
weeks from the time we mailed the PO to you.  There was a problem with the 
Yamaha CD-R I ordered, and when I called you about it your version of tech 
support was to tell me someone else "got the order" and I should talk to 
them - aparently you are the front man for a distributer in Minneapolis.  
I'm not sure how you work things, but I am not happy with the way my order 
turned out, and I would not attempt to order from you again.

The Minneapolis company eventually replaced the CD-R, after nearly a week 
of not answering calls, and shining me on that "my rep was in a meeting" or 
"out of town."  The tech support person I eventually talked to said right 
away, "Yes, it sounds like you have a misaligned drive, we get about 1 in 
ten like that."  Still, it took another 3 days to get action from them.  I 
don't know for sure, but I suspect the Minneapolis company might have been 
more responsive if I had bought directly them in the first place.

I should say that once I got the replacement CD-R 102, it has worked very 
well and, while it has seen only a week of use, if it continues to work 
without problems, I would reccomend the unit (just be aware that the DOA 
rate is very high and don't trash 10 CD's trying to "fix" it as I did).

Another thing, I asked for the Windows 95 version of EZ-CD, but was sold 
the Win 3.1 version (I had said that I would take that if the '95 was 
unavailable when I first ordered, a month ago).  I sent email to Incat, 
asking for the upgrade policy in this case, but have not heard from them as 
yet.  I'm hoping they are shut down for the holidays, and I won't be stuck 
with the 3.1 version forever....