In article , johndunn@umich.edu says...
>
>grasser@srmc.com (grasser) wrote:
>>i think that most of the people in the group who have bought from me 
>>are happy to have gotten their products from the "Authorized" 
>>distributor that can provide DIRECT technical & warranty support along
>>with good pricing & in stock delivery
>
>Actually, I am one of the people who ordered from you.  It took over 3 
>weeks from the time we mailed the PO to you.  There was a problem with the 
>Yamaha CD-R I ordered, and when I called you about it your version of tech 
>support was to tell me someone else "got the order"
>Another thing, I asked for the Windows 95 version of EZ-CD, but was sold 
>the Win 3.1 version (I had said that I would take that if the '95 was 
>unavailable when I first ordered, a month ago).  I sent email to Incat, 
>asking for the upgrade policy in this case, but have not heard from them as 
>yet.  I'm hoping they are shut down for the holidays, and I won't be stuck 
>with the 3.1 version forever....
>

1. i am the western region rep for that company
2. you promised to fax me the order & then it came in the mail 3 weeks later
3. you had a salesperson at our company already & if you had told me that 
   i would have connected you with him in the 1st place
4. when you ordered there was NO 95 version of the software out yet 
   so you got the 3.11 version (like you asked for)

SCSI peripherals  /  WHOLESALE    grasser@srmc.com
                                  http://sweb.srmc.com/andys/index.html
                                  Voice 310-546-3033 Fax 310-546-2013
               ___                 
 __.--/)  .-~~   ~~>>>>>>>>   .-. Disk Drives 1-9gb / RAID 1gb-100gb
(._\~  \ (        ~~>>>>>>>>.~.-' Seagate/Fujitsu/Hitachi/Conner/ 
  -~}   \_~-,    )~~>>>>>>>' /    Tape Drives, ,Media , A/V, Stackers
    {     ~/    /~~~~~~. _.-~     Exabyte/Sony/Conner/Yamaha/Quantum
     ~.(   `--~~/      /~ ~.      CD-ROM/CD Recorders /Optical / Robots
.--~~~~_\  \--~(   -.-~~-.  \     ONLY new, new w/ full mfg's warranty
```-'~~ /  /    ~-.  \ .--~ /
     (((_.'    (((__.' ```-'      * chocolate isN't good for dogs