Starvector Terms and Policies

   TERMS, POLICIES & FAQ'S

First and foremost, we would like to welcome you to
Starvector Software's online CD-ROM Web Shoppe! We are
in our 13th year in the computer software business, and
we extend a genuine "Thank You" to all our loyal customers
for staying with us through the years and helping us grow
into the kind of business that we envisioned back in 1987.

It is our desire to continue placing the needs of our
customers FIRST on our list of priorities, as we approach
the next millennium with exciting new software products, an
ever-expanding selection, and the best prices and service
we can provide.  We feel an important part of making any
purchase enjoyable, is to be well informed before the sale.
For that reason, we have outlined the following store
polices, terms and conditions. Please read them thoroughly
before you make your purchase. Misunderstandings benefit
neither of us. Communication benefits us both. For those
reasons, this page has been created.

FAQ's

   When can I expect my order to arrive?

   If an item is in stock, you can usually expect to receive
   your order in 2-4 days if Priority Mail was selected, or
   1-2 days if you picked ExpressMail shipping. On backordered
   items, shipping will be delayed until the item comes back in
   stock, typically around 3-4 days, but sometimes longer for
   rare or out-of-print titles.

   I don't have a credit card. Can I still order online?

   Absolutely! In addition to accepting major credit cards,
   you can also pay online with your checkbook, or by using
   X.com and PayPal. If you have an account with a U.S. bank,
   you can use your checking account to pay online, without
   ever having to mail a check. There is a $2.25 fee for this
   service.

   Can I fax in my order?

   Yes. You can fax your order to us 24 hours a day at either
   248-282-0842 or 603-507-8251. No special order form is
   necessary, but one is available from our Catalog page if you
   need one.

   Do you charge for shipping when you send backorders?

   No. Shipping charges are billed in full with the initial
   shipment. If any items are backordered, they will ship when
   available at no extra shipping cost to you. The lone
   exception to this rule is on some international orders,
   where the original shipping fee has been reduced, based on
   the weight reduction of non-shipped items.


Prices & Shipping Info

At Starvector, our prices on software titles are VERY competetive, ¨and we
have NO hidden charges. If you find a lower advertised
price on a piece of software we carry, let us know and we will do ¨our best
to match it or beat it. Otherwise, the posted price at the ¨time of your
order will be the price you pay. Be sure to take
advantage of our blowout specials in Clearance Corner. Every
Tuesday, each sale item is marked down an ADDITIONAL 10%!

Regular domestic air shipping is $5.95, which covers up to FOUR
software titles. Additional titles add only 50-cents each to the
shipping fee. We have NO restocking fees. We have NO credit card
surcharges. We do not gouge our customers with excessive shipping ¨charges
like some other vendors who bait customers with seemingly ¨low pricing,
only to make it up through exorbitant shipping and
handling fees. Beware of this age-old trick!

USA SHIPPING RATES
   Priority/1st Class Mail: 2-4 days [$5.95]
   ExpressMail: 1-2 days [$16.95]

Listed prices for International shipping are based on a one-pound ¨Package.
International rates vary greatly, depending on weight,
shipping method and destination.

INTERNATIONAL SHIPPING RATES
  Small Packet Air: 5-10 days [$10.95]
  Insured Air: 5-10 days [$16.50] Global
  Priority: 3-5 days [$18.95] ExpressMail: 2-4 days [$25.00]
  Small Packet Air (Canada/Mexico): 3-5 days [$6.95]
  Insured Air (Canada/Mexico): 3-5 days [$15.00]
  ExpressMail (Canada/Mexico): 2-3 days [$20.00]

Shipping prices may be higher than those listed for unusually
large and/or heavy articles. Posted delivery times are estimates
provided by the couriers, and are based on the date a product
ships...not necessarily the date it is ordered. Shipments made
to incorrect or non-existent addresses may be subject to
forwarding fees or return shipping costs. Please be sure to
enter your address information accurately and completely when
ordering!

Payment Methods

We accept payment by Visa, Mastercard, Discover,
American Express, personal checks, money orders,
"Virtual Checks" and wire transfer. We have also
added two brand new payment options: X.com and PayPal.
These are the top two online payment processing firms,
and they allow anyone to send money safely over the
internet, totally free! Under certain circumstances,
personal checks may be held up to two weeks for bank
clearance. Orders by all other payment methods are
processed promptly. We have no surcharges for credit
card orders.

Payment by Virtual Check is available to anyone possessing
a checking account with a U.S. bank, and incurs a surcharge
of $2.25 per order. All Virtual Checks are cleared and
processed same day without delay. We do not accept payment
by C.O.D. or purchase orders at this time. Wire transfers
incur a $10 bank processing fee which is imposed by our bank,
and my incur additional fees at point(s) of origin. Check
with your financial institution for a complete list of fees
and surcharges before wiring money. Please email us for bank
details if you wish to pay by wire transfer.

Contact Info

We may be contacted by any of these methods:

Toll-free Voicemail  888-392-4832 ext. 800800ROMS
Fax  248-282-0842
Email  sales{at}starvector.com
Mailing Address  Starvector Software
                 PO Box 9622
                 Yakima WA 98909
                 USA

--- SLMAIL v5.1  (#SLO409KEDG15G098)